Reduce No-Shows with SMS & Email Reminders

No-shows are one of the most frustrating parts of running a booking-based business. A customer forgets their appointment, the slot goes empty, and there's no time to fill it. With automatic reminders, that problem largely goes away.

Email reminders

Every booking policy now has a configurable reminder setting. Choose how many hours before the booking to send a reminder, whether that's 2 hours, 24 hours, or anything in between. The email includes the booking details, the resource name, and the cancellation deadline so customers can adjust if their plans have changed.

Reminders are sent automatically, so there's nothing to do after the initial setup. Just set the timing once in your booking policy, and every future booking under that policy will get a reminder.

Court bookings

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Edit Booking Policy

Name

Booking Duration

Minimum Slot Duration (minutes)

Maximum Slot Duration (minutes)

The shortest and the longest single booking a customer can make.

Slot Step (minutes)

Bookings must start at these intervals. Every 30 minutes means a booking can start at 9:00, 9:30, 10:00, and so on.

Minimum Gap Between Slots (minutes)

Refuses a booking that would leave a free gap shorter than this beside it — the sliver nobody else can book. Set 0 to allow any gap.

Booking Window

Minimum Booking Window (days)

Maximum Booking Window (days)

How far ahead a customer can book. The minimum is the notice required before the earliest bookable day (0 = same day); the maximum is how many days ahead the calendar opens.

Cancellation & Reminder

Send a reminder

Cancellation Policy (hours before)

How much notice a customer must give before the start time to cancel.

Reminder Email

Hours before the start time to send the reminder email. Must be more than the cancellation notice, so there is still time to cancel when it arrives.

Phone Number Field

Ask customers for their phone number when they book.

DisabledOptionalRequired

Save

Collect phone numbers at checkout

A new per-policy setting lets you control whether customers are asked for their phone number during checkout. Depending on your needs, you can set it to disabled, optional, or required.

This is useful if you need to reach customers directly, and it's also a prerequisite for SMS reminders.

Your Cart

Court 1

Feb 21, 18:00 – 19:00

60 min

£24 Remove

Name

Email

Phone Number (optional)

Payment Method

Online card payment Cash / on-site payment

1 item(s) · 60 min total Clear Cart

Total: £24

Terms & policies

You may cancel this booking up to 6 hour(s) before the start time, but not after.

I have read and accept the terms and conditions, the privacy policy and the cancellation policy.

• Terms and conditions
• Privacy policy

Proceed to Checkout

SMS reminders

For businesses where email isn't enough, there are automatic SMS reminders too. When enabled, customers with a phone number on file receive a text message one hour before their booking starts.

SMS reminders are switched on per venue. Send us a line and we'll turn them on for you.